CSI Service Center Covers the San Francisco Bay Area
CSI will be Responsible to Provide the Following:
Repair and maintain customer’s computer system(s) and peripherals on site in the most efficient manner.
Provide service on all Network related problems including the Network Operating System, Internet, hardware, software and software installation, and any service involving network situations. CSI will also make suggestions on how increase the performance of their network. Any parts or software needed for upgrades or repairs are at an additional cost. CSI will not make any repairs without the consent of the customer.
Provide service for systems that are at a remote site. CSI understands that many people now work at home. We will also include these locations as part of your contract. Depending on the location customer will may be charged a travel fee and in some rare cases even hotel accommodations. Customer will provide both hardware and software for the Host and Remote sites.
Provide technical phone support Monday through Friday. (from 9:30 a.m. to 6:00 p.m.). Phone support will be limited to 20 minutes per case. If the case is not resolved in that time the technician may deem it necessary to have a technician to make an On-site service call.
Provide remote network support at a reduced rate. Customers that cannot wait for a technician to come out to their site, CSI can provide services from our location. Customers will provide for the cost of such hardware and software needed for the Host and Remote sites. Please call your sales accountant for more details.
CSI will issue a new work order for each new incident. A CSI technician will provide the customer with a copy of the work order with a detailed description of the work that was performed for that case. On the work order each customer will be able to see the amount of hours purchased, the amount of hours used and the amount of hours remaining. The work that is performed on that work order will have a ninety-day (90) warranty.
Provide support for your printers. If a printer cannot be repaired in the office, only with the approval of the customer will we bring a printer back into our shop and return it back to customer’s site with an additional charge of $40.00. Parts for the printer are an extra charge. Customer will be notified on the cost of parts before any repairs are made. The turn around time for this service is at a minimum of one week.
Phone Support: CSI shall provide phone support to you for the purposes of service claim administration, hardware diagnosis, and on-site service dispatch. This phone support operates from 9:30 AM to 6:00 PM Pacific Standard Time, Monday through Friday, excluding all legal holidays.
On-Site Service and Response Time: On-site service will be provided Monday through Friday between 9:30 a.m. to 6:00 p.m. A CSI Field Technician will be on-site within 4 to 8 hours after receiving the initial phone call for service.
Onsite Fees: 1 hour fee will be applied to each new work order that is issued. If a work order cannot be completed in one visit and the technician needs to return the next day there will be no additional travel fee.
Immediate Emergency Service (Within two hours): If a service call is placed and needs immediate attention other than at the regularly scheduled time period, this will be considered expedited service and is subject to a charge of 1.5 per hour (Minimum two hours) and continues until the case is completed.
Hours of Operation: All on-site service operates from 9:30 AM to 6:00 PM, Monday through Friday, excluding all legal holidays. CSI will also work on a Saturday if scheduled at a rate of 1.5 times per hour. Technicians begin work at 9:30 a.m. and work up until 6:00 p.m. unless emergency service is required – see above).
When Maintenance Contract Expires: If your contract expires while a work order is still open the extra hours accumulated will be billed at the same rate as the terms of the contract.
$_____________ An hour, for ____________ hours for a total of $________________. The balance of the contract is due when the contract has been accepted.
This is a legal binding service contract beginning on ____________, 200_. If the service provided by Computer Source Inc. is not to your satisfaction, notify us in writing stating the problem. In the event the problem cannot be resolved; either party may cancel the contract. The length of the contract is for one year from the date above or until the amount of the total hours of the contract has expired which ever comes first.
Signature(s): ___________________________ ___________________________
SERVICE CONTRACTS
HARDWARE/SOFTWARE SERVICE
SERVICE MAINTENANCE CONTRACT
This is a service contract between ___________________________. and Computer Source Inc.
Computer Source Inc. will be responsible to provide the following:
* Repair existing computer system equipment on site in the most efficient manner. This includes all additional PC clones purchased from Computer Source within the term of the one-year contract.
* Provide service on all Network related problems hardware, software, and any service involving network situations.
* Provide technical phone support Monday through Friday. (from 9:30 AM to 6:00 PM).
Printers are included in the on-site maintenance contract. If the printer cannot be repaired in the office we will offer pickup and delivery. The turn around time for this service is at least one week.
If printer cannot be repaired in the office each printer repair will be assessed on an individual basis and is subject to an additional charge of $40.00 per hour. Parts are not included
Computer Source Hayward Responsibilities:
Phone support; CSI shall provide phone support to you for the purposes of service claim administration, hardware diagnosis, and on-site service dispatch. This phone support operates from 9:30 AM to 6:00 PM Pacific Standard Time, Monday through Friday, excluding all legal holidays.
On-site Service and Response Time: On-site service will be provided to you on a monthly or otherwise desired specified time. A CSI Field Technician will be onsite within 1 working day or 8 hours.
Immediate Emergency Service (Within two hours): If a service call is placed and needs immediate attention other than at the regularly scheduled time period, this will be considered expedited service and subject to an additional charge of $45.00 per hour (Minimum two hours).
All on-site service operates from 9:30 AM to 6:00 PM, Monday through Friday, excluding all legal holidays. (Technicians will begin travel at 9:30 AM & work up until 6:00 PM unless emergency service is required - see above).
Computer Hardware Maintenance: A CSI Field Technician will be onsite _______ hours a month for maintaining computers in the most efficient manner. This service includes all repairs, servicing, a thorough cleaning process which requires opening the case, vacuuming all dust and debris from power supply, floppy drives, hard drives, and all other components inside the case, also includes the cleaning of the reader head of the floppy drives, and keyboards. In addition, we will provide repairs and upgrades for any of the computer systems.
Prices: Reduced Discounted $_______hour (Normal price $95-125.) plus 1 Hour additional 1st hr. only fee
Maintenance Contract: REPLACEMENT PARTS ARE NOT INCLUDED
$__________ hour _________ hrs per month (Minimum) $_______ per month (plus onsite 1st hr. fee). (Payable at the beginning of each 3 month period starting ). The charge for any hours exceeding the __________ hours per month will remain the same hourly rate and not be increased.
This is a legal binding service contract beginning through .
If the service provided by Computer Source Inc. is not to your satisfaction, notify us in writing stating the problem. In the event the problem cannot be resolved, either party may cancel the contract.
Dated:
Company:
Signature(s):
COMPUTER SOURCE INC.
