I. HARDWARE SUPPORT:
Installations
Extended and Upgraded Warranties Multi-Vendor
Maintenance
Equipment Inventories
Laptop Service
II. SOFTWARE SUPPORT:
Per Incident packages for applications, Customized Solutions, Operating systems and networks.
III. TRAINING
Instructor Led / Self-Study - CBT / Videos / Books / Seminars / Conference / Certifications
NETWORKS:
Installations / Remote Server Monitoring / Remote Network Management
Annual Maintenance
SERVICE RATES
Below you will see the cost of three options that are available. The terms of agreement will apply to all contracts. The full amount of the contract will become due when the contract has been accepted and signed by both parties. Each contract carries a full term of one year or whenever the hours have expired which ever comes first. (Call for extensions)
30 hours at Call
45 hours at Call
60 hours at Call
120 hours
Local and National Service Offerings:Computer Source Inc. offers a wide variety of services covering three main areas:
Providing Basic Technical Assistance as well as Top-of-the Line Network engineering & technical advice. Repair and Warranty work on existing equipment and peripherals. Service Contracts and Disaster Recovery programs.
Basic Technical Assistance Program:
This program is for customers who require assistance with applications or installation of non-networked software or hardware, where opening of the computer box is not required. This also may include phone support to the customer for the purposes of service claim administration, hardware diagnosis, and on-site service dispatch. This service is for customers who are unsure as to the nature and scope of their service needs.
On-Site Service:
On-Site service will be provided to the customers on a per request basis. This service will send out a qualified technician or engineer to your location to begin service.
Computer Hardware Maintenance:
Computer Source offers a maintenance agreement that allows our customers to purchase a quantity of service hours at a substantial discount. This many include a complete tune-up, vacuuming dust and debris from the machine, at least once during the contract period. Hours can be rolled over from month to month within the contract period. However there is no credit for hours remaining at the end of the contract period. These contracts can start with as little as 8 hours a month.
Response time Under Maintenance Contract:
A Computer Source Field technician will be on the customer’s site within 8 working hours after initial call for service.
Computer Source’s Service Center is centrally located in the Bay Area to serve a growing number of corporate, government and educational accounts. We look forward to working with you in your service needs. Please feel free to call us for a quote!
